Page 4 Front Line In an effort to maintain the Brink’s standard of superior customer service, Brink’s Global Services (BGS) held a training session in Hong Kong for the Asia Pacific (AP) region. The purpose was to demonstrate appreciation to front line employees, enrich employee industry knowledge and allow employees to interact with their counterparts throughout their region. Participants at the BGS AP regional training session are current key players in the organization who interact and communicate with customers and employees, and are responsible for sales and marketing, diamond & jewelry exhibitions, operations and customer service. During the BGS AP training sessions, participants reviewed: rules and regulations, everyday business skills that encompass professional knowledge of procedures and security concerns, market comprehension and proper etiquette when dealing with affiliates, customers and authorities. The attendees will implement what they learned at the session and later conduct local training. Successful Sessions Representatives from twelve countries were in attendance at the BGS AP training session. Their main goal was to personally meet affiliates and build relationships while acquiring new skills, gaining additional company knowledge, and sharing best practices. Multiple sessions were offered over the three-day training session. Brink’s hosted a session titled Operations and Security, which included a presentation that touched on the company’s history and highlighted humorous anecdotes most of the participants heard for the first time. Other informative sessions involved general training on state-of-the-art technologies and systems to ultimately provide better customer service. In addition, attendees were involved in beneficial team building activities. Building Relationships Brink’s Global Services Asia Pacific Regional Training Session Regional Roundup Hong Kong The goals of the Asia Pacific Training Session were to introduce affiliates with each other, boost confidence in dealing with people and learn new skills to advance employees’ job skills. Attendees commented on the successful sessions: “The company really cares about their employees.” “Enjoyed the session. It made me feel lucky to be a part of this company.” “The session gave me knowledge to do my job better and boosted my confidence with affiliates and customers.” “Very helpful. Gave an impression that Brink’s is a big family.” Brink’s has a worldwide network of affiliates who take care of customers on a daily basis. The future growth of our customer base will focus on the continued training of Brink’s front line employees. The common thread is this: To improve our customer service skills for conducting everyday business. Front Line Success Front line employees perform some of the most important functions in the Brink’s organization. In order to do their job well, they require working knowledge of the systems they utilize daily and an understanding of how important they are to the success of the company and to the success of the customer. The information and confidence that front line employees gain from sessions like these will assist them in their job, and in the end, make Brink’s a better customer service provider.

October 2007 | The Brink’s Journal | Page 5 Awards & Recognition Sri Lanka Commemorates 10 Years Brink’s is honored to announce the 10 year anniversary in Sri Lanka. To celebrate this occasion, a reception was thrown to demonstrate and extend appreciation to customers and employees. Some of Sri Lanka’s most valued customers were in attendance together with the state authorities like Sri Lanka Gem & Jewelry exchange, Board of Investments in Sri Lanka and various airline staff. “From origination, Sri Lanka created a brand image as the best and most reliable provider of secure transportation of valuables,” said Rohan J. Abewickrema, Managing Director. “Today, we have an excellent reputation for quality, reliability and outstanding customer service with nearly 100% continuous customer loyalty.” Again, congratulations to Sri Lanka and warmest wishes for continued success. Brink’s Canada Celebrates 80th Anniversary Brink’s Canada proudly celebrated its 80th anniversary this year. With the opening of the first Canadian location in Montreal on July 21, 1927, Brink’s gained international stature. The following year, a second Brink’s location opened in Toronto. By the early 1930s, rapid growth led to the opening of 17 branches in Canada. Since then, Brink’s Canada has grown exponentially extending its footprint across the country with more than 45 Brink’s Canada locations that are affiliated with approximately 200 branches across the U.S. and 50 countries worldwide. Brink’s Canada proudly delivers dependable, honest, quality service to Canadian and worldwide customers alike. Congratulations and keep up the good work. Outside view of the brand-new, recently opened Brink’s Canada Toronto facility. Regional dancers perform at the anniversary celebration in Sri Lanka.