October 2007 | The Brink’s Journal |Page 15 Benefits Galore The benefits of the AirClic real-time traceability are immeasurable. AirClic scans are constantly updated in a central, online database accessible via the Web site. This reduces the number of branch incoming calls from BGS customer support inquiring about point of delivery shipment information and minimizes training needs and support calls. External customers can place electronic service orders to Brink’s. We then use AirClic to scan data and measure our effectiveness against the service level agreement. BGS Hub, branch and customer service employees – our internal customers – have experienced success with AirClic. With the deletion of labor-intensive processes, such as frequent faxing, research-heavy customer inquires and inaccurate shipment history, BGS has minimized procedures and eliminated cumbersome methods. Expanded Reach With the phased rollout of AirClic, the BGS solution has now expanded to reach the majority of scanned BGS shipments, with 300 units in the field and 42 BGS branches, including new offices in Canada, Hong Kong and Thailand. As the success rate continues to rise, so will the number of branches and shipments. BGS continues to invest in new applications and technological solutions to serve customers’ needs and meet escalating expectations. By offering more streamlined products and services, BGS raised the industry standard. Technology Toolkit AirClic Continued

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