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Page 14 AirClic Building a backbone for future projects Brink’s Global Services (BGS) is providing better service to its customers through new technology. Named AirClic, this unique program serves as a track-and-trace solution for BGS shipments by capturing specific information at certain transfer points. It allows BGS customers to view the exact location of their shipment in real-time by visiting www.brinksglobal.com. Specifically, AirClic is the software and hardware provider for the BGS mobility solution used by Brink’s messengers. The customer- driven program operates on a cellular phone with an attached scanner, includes real-time communication and is available to most BGS routes. Whether it’s tracking couriers, shipments, driver locations or other assets in motion, BGS AirClic is the ideal solution to achieve real-time visibility, accountability and operations efficiency. AirClic capabilities include: • Scan packages on pickup, warehousing, delivery • Capture proof of delivery • Improve service by matching promised pick-up/delivery times with pick-up and signature capture times • Gain visibility into the time and location of individual shipments • Match manifests with shipments • Phased integration with an innovative desktop application being tested by ground armored branches to track BGS shipments Technology Toolkit October 2007 | The Brink’s Journal |Page 15 Benefits Galore The benefits of the AirClic real-time traceability are immeasurable. AirClic scans are constantly updated in a central, online database accessible via the Web site. This reduces the number of branch incoming calls from BGS customer support inquiring about point of delivery shipment information and minimizes training needs and support calls. External customers can place electronic service orders to Brink’s. We then use AirClic to scan data and measure our effectiveness against the service level agreement. BGS Hub, branch and customer service employees – our internal customers – have experienced success with AirClic. With the deletion of labor-intensive processes, such as frequent faxing, research-heavy customer inquires and inaccurate shipment history, BGS has minimized procedures and eliminated cumbersome methods. Expanded Reach With the phased rollout of AirClic, the BGS solution has now expanded to reach the majority of scanned BGS shipments, with 300 units in the field and 42 BGS branches, including new offices in Canada, Hong Kong and Thailand. As the success rate continues to rise, so will the number of branches and shipments. BGS continues to invest in new applications and technological solutions to serve customers’ needs and meet escalating expectations. By offering more streamlined products and services, BGS raised the industry standard. Technology Toolkit AirClic Continued |